Yeah, I guess because we lived with it for so long we were just used to it. I just didn't think to mention it to the agent when she came around that first time. It's just frustrating that after putting it in writing in simple dot points, and explaining it verbally three times, they've apparently just set the hot water to 50, and then they use both hot and cold water taps to get the temp they want. No wonder they're having problems! But really, it's not like the cold water doesn't work at all. It's just slow! And actually, where we've moved to has a slow flow too, because we're rural and have a limiter. It's no great drama really.

Hopefully DH and the plumber can sort it out.